Terms of Service

1. Agreement to Terms

By accessing our website at Urban Hem and using our services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site.

2. Service Description

Urban Hem provides premium doorstep tailoring services. This includes fabric pickup, measurement taking, stitching, alterations, and final delivery. We do not provide fabric unless explicitly stated in promotional packages.

• We rely on the measurements provided by you or taken by our representatives.
• Turnaround times are estimates and may vary based on design complexity.
• Any design changes after the initial cutting process has begun may incur additional charges.

3. Payment Terms

To confirm an order, a 50% advance payment is required. The remaining 50% must be paid upon delivery of the final garment.

4. Fabric Liability

While we treat all customer fabrics with the utmost care, in the rare event of accidental damage during the stitching process, our liability is limited to the cost of replacing the fabric or offering a corresponding discount, up to a maximum value defined in our internal policies.

5. User Accounts

When you create an account with us, you must provide information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

6. Modifications

Urban Hem may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.

Last updated: May 2026