Privacy Policy

1. Information We Collect

At Urban Hem, we collect information that you provide directly to us when you create an account, place an order, or communicate with us. This may include:

• Personal Information: Name, email address, phone number, and physical address for pickups/deliveries.
• Measurement Data: Your physical measurements required to provide our custom tailoring services.
• Payment Information: Processed securely by our payment partners. We do not store your full credit card details.

2. How We Use Your Information

We use the information we collect primarily to provide, maintain, and improve our services. Specifically, we use it to:

• Process your transactions and manage your orders.
• Communicate with you about order status, delivery, and customer service inquiries.
• Send you marketing communications, if you have opted in.
• Improve our website and tailoring processes based on customer feedback.

3. Data Protection and Security

We implement appropriate technical and organizational measures to protect the personal data we collect against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is ever completely secure, and we cannot guarantee absolute security.

4. Sharing of Information

We do not sell your personal information to third parties. We may share your data with trusted service providers who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential (e.g., delivery partners).

5. Your Rights

Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you. If you wish to exercise these rights, please contact our support team at support@urbanhem.in.

Last updated: May 2026